We deliver island-wide to all 25 districts of Sri Lanka with reliable, traceable delivery including Colombo, Gampaha, Kalutara, Kandy, Galle, Matara, Kurunegala, Jaffna, and all other regions.

Colombo & Suburbs (Gampaha, Kalutara): 2-5 business days

Southern Region (Galle, Matara): 3-5 business days

Central Region (Kandy, Matale, Nuwara Eliya): 5-7 business days

Western North (Kurunegala, Chilaw): 5-7 business days

Northern Region (Jaffna, Vavuniya, Mannar): 7-14 business days

Eastern Region (Batticaloa, Ampara, Trincomalee): 7-14 business days

Remote/Hill Country Areas: 7-21 business days

FREE SHIPPING on orders over Rs. 10,000 (Within Colombo)

• Colombo & Western Province: Rs. 350 (orders under Rs. 10,000)
• Other Provinces: Rs. 550 
• Remote Areas: Rs. 800-1,200 (determined by location)

Yes! Within Colombo we offer:

• Contact Support for confirmation

Every order includes a tracking number sent via email. You can track your package in real-time on our website or contact our customer service team anytime for updates.

Contact us immediately at support@almumtaz.lk or WhatsApp 0771666786. We can change the address only if the order hasn't been shipped yet.

Regular deliveries are Monday-Saturday. Holiday deliveries depend on logistics availability. We provide advance notice for any delays during public holidays.

We offer a 7-day return policy on unworn, unused items in original packaging. Items must be returned within 7 days of purchase with the original bill/invoice.

Eligible for return:

• Unused, unworn items
• In original, resaleable condition
• In original packaging and protective coverings
• With original bill/invoice included
• Returned within 7 days of purchase

Not eligible for return:

• Items that have been worn or used
• Damaged items (unless our responsibility)
• Items without original invoice
• Customized or personalized items
• Items purchased during sales (final sale)
• Items returned after 7 days

Step 1: Contact us via WhatsApp (0771666786), email (support@almumtaz.lk), or call (0771666786). Provide your order number and reason for return.

Step 2: Arrange a delivery from your address through a logistics partner.

Step 3: We inspect the item upon receipt to verify condition and completeness.

Step 4: Upon approval, refund is processed to your original payment method within 7-21 working days.

Logistics cost applies for items not meeting our return criteria.

Report damage within 24 hours with photos. We'll arrange immediate replacement at NO COST. 

Our delivery partners inspect items with you during delivery, and all items are carefully packaged with protective materials to prevent damage.

Contact us immediately (within 24 hours) with photos of the item received. We'll arrange pickup of the wrong item at no cost and ship the correct item immediately at no cost.

Yes! We offer easy exchanges within 7 days of purchase for unused, unworn items in original packaging with tags intact and original bill/invoice provided.

1. Contact our customer service team
2. Confirm your exchange choice and details
3. We arrange prepaid pickup of original item
4. Upon receipt and inspection, we ship the exchange
5. Any price difference is adjusted accordingly

FREE Exchanges within our exchange policy. Price difference adjustments applied if exchanging for a different priced item.

Custom return/exchange terms are available for wedding and bulk orders. Contact our wedding specialist team for personalized arrangements. Extended processing may apply.

Yes! If you received a gift, include the invoice for faster processing. Our valid return/exchange policy applies.

Yes! Free cancellation is available before items leave our facility. Full refund is processed within 5-7 business days.

Items cannot be cancelled once shipped. However, you may return the item per our standard return policy once you receive it.

Every item shipped from AlMumtaz undergoes rigorous quality checks:

• Material & Fabric Quality Verified
• Stitching & Construction Inspected
• Packaging & Presentation Checked
• Size & Fit Confirmed Against Specifications
• All Components Verified Complete

We ensure your Islamic wear meets the highest standards for Sri Lankan customers.

If you're not completely satisfied with your purchase, we'll work with you to make it right:

• Quality Issues: Immediate replacement
• Wrong Item: Free replacement and pickup
• Size Issues: Free exchange
• Other Concerns: Contact us to resolve